Find answers to common questions and learn how to make the most of FaceSense.
Frequently Asked Questions
Account & Authentication
Download the FaceSense app from the App Store or Google Play. Tap "Sign Up" and enter your email, password, and basic information. You can also sign up using Google or Apple Sign-In for faster registration.
On the login screen, tap "Forgot Password?" Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Go to Profile → Scroll to bottom → Tap "Delete Account". Confirm your decision in the warning dialog. Note: This action is permanent and will delete all your data including bookings, purchases, and facial scans.
Bookings & Appointments
Browse practitioners or clinics → Select a service → Choose an available time slot → Confirm booking. You'll receive a confirmation email and in-app notification. Some bookings may require a deposit.
Yes. Go to your Bookings → Select the appointment → Tap "Cancel" or "Reschedule". Please note: Cancellations less than 24 hours before the appointment may forfeit your deposit.
If a practitioner cancels, you'll receive an immediate notification and a full refund (including any deposit). You can rebook with the same or different practitioner.
Face Scan & AI Analysis
Our AI analyzes your selfie to identify skin type, concerns (acne, dryness, fine lines), and provides personalized product recommendations. The scan takes about 30 seconds. Make sure you're in good lighting for best results.
By default, facial images are deleted immediately after analysis. If you opt-in to save your scan history, images are stored for up to 2 years (you can delete them anytime). See our Privacy Policy for full details.
Yes! When booking an appointment, you can optionally share your scan results with the practitioner to help them prepare personalized treatment recommendations.
Payments & Orders
We accept all major credit and debit cards (Visa, Mastercard, American Express) via our secure payment processor, Square. We also support Apple Pay and Google Pay.
Product refunds are processed within 14 days of purchase if unopened. Service cancellations more than 24 hours in advance receive full refunds. Refunds typically appear in your account within 5-10 business days.
Go to Profile → My Orders to view all your past purchases, including products and services. You can also download receipts and track shipments from this page.
Technical Issues
Try these steps: 1) Check your internet connection 2) Force close and restart the app 3) Update to the latest version 4) Clear app cache 5) Reinstall the app. If issues persist, contact support.
Check your device settings: Settings → FaceSense → Notifications → Ensure "Allow Notifications" is enabled. Also check Do Not Disturb settings.
Go to device Settings → Privacy → Camera → Find FaceSense → Enable camera access. Restart the app after enabling permissions.
Still Need Help?
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